We certify single trips or journeys. To be able to certify a package one of our experts hast to take part in that journey. He/she will assess upon the
- communication: proper description of the journey in catalogues, websites promo materials
- consistency of the package,
- customer orientation
- integration of all parts, as transports, accommodation, program (if any)
- competency of the tour/travel guide (if applicable)
- quality management (defining of quality criteria and their monitoring )
- clear staff/management responsibilities for each element of the journey
- legal framework, insurances etc.
etc. as outlined in the general criteria. This is not a certification for the whole company or tour operator.