Quality assurance trip journey

Quality Certification for Trip/Journey/Package

We certify single trips or journeys. To be able to certify a package one of our experts hast to take part in that journey. He/she will assess upon the

  • communication: proper description of the journey in catalogues, websites promo materials
  • consistency of the package,
  • customer orientation
  • integration of all parts, as transports, accommodation, program (if any)
  • competency of the tour/travel guide (if applicable)
  • quality management (defining of quality criteria and their monitoring )
  • clear staff/management responsibilities for each element of the journey
  • legal framework, insurances etc.

etc. as outlined in the general criteria. This is not a certification for the whole company or tour operator.