Mystery Shopping/Mystery Guest

Quality in Travel offers mystery shopping or mystery visits. Regular mystery shopping inspections are a very effective method of monitoring the quality of guest service. Unexpected visits to a hotel or tour make sense if you want to find out whether the company keeps to its quality standards every day and not only during official quality checks. Our mystery visits are done by experienced personal that have an eye for quality standards. We have a checklist for the respective tourist product and we can also offer to test the product according to your own criteria. As a result you will get a report that is as extensive and detailed as we agreed upon. Expenses and fees depend on the product (accommodation, tour, service) and the elaborateness of the checks.

Tests can include:

  • Internal consistency of the product/service
  • Consistency of your product communication (description/advertising/offer) with the product experience
  • Quality of the facilities
  • Response of the staff to unexpected problems
  • experience management of the product or service
  • usability of facilities
  • quality/usability of the booking/reservation process (online, phone, written, personal)
  • Comparison of booking/reservation channels

If you are interested in mystery shopping services of QiT, write us a note!